"distance from our conversation partners makes us treat them as abstractions (...)"
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"Facebook brings us into several new dynamics that intensify what seems to be already a predisposition for many: the inability to listen to someone say something wrong about something important and not say something about it."
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"Elias Aboujaoude, author of Virtually You: The Dangerous Powers of the E-Personality, tells us that gains in civility could come at the expense of losses in "creativity energy and innovation."
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"In these cases, nudges work by subtly tweaking the contexts within which we make choices so that, on average, we will tend to make good ones."
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"What if magazines, newspapers, and blogs required readers to use a version of ToneCheck before entering comments? Bracketing the question of how effective the technology would be under current constraints, let's imagine that in red coloring -- the emotionally impacting teacher's corrective -- it provides readers with accurate feedback and says things like, 'Your note uses very strong language, do you want to still send it?' Or, perhaps a more potent version could be adopted. One that also uses scarlet lettering and says, 'Because your note uses very strong language and might offend others, it will be placed in digital lockdown for 15 minutes. If you still want it to send it then, click on this link'."
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"Neither option censors speech. In both cases people can still choose to be nasty and petty. The first option simply ensures the writer is explicitly aware of tone. The second option simply buys the writer time to cool off. Both possibilities nudge because they tweak the choice context without introducing new information or financial incentives and without coercing someone or banning something."
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Critics could object that if the civility nudge becomes the default setting, there's no way to bypass it without hacking the system. But this constraint holds for other nudges, too. It is the basic problem of default settings. Without resorting to vandalism, you can't change the famous fly-etched urinal nudge that is designed to minimize spillage by giving men a target to aim at. Likewise, if a cafeteria adheres to a policy of arranging its display according to the nudge ideal of placing the fruit at eye level, law-abiding shoppers are stuck coping with the configuration.
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"others might disagree and view a default civility nudge as the digital equivalent of a horrible boss"...
"I'm not sure if the civility nudge actually would help people politely discuss controversies. That's an empirical question. But it's a possibility worth considering and, hopefully, rationally weighing in on in the comments section here."
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